1. Introduction
Research Mart Services Private Limited (“Company”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Market Setu platform, including our website, mobile applications, and related services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform. You are solely responsible for understanding how your data is collected, used, and protected, and for making an informed decision about using the Platform.
2. Information We Collect
You are responsible for the accuracy and completeness of all information you provide to us. We collect various types of information in connection with the services we provide, including:
2.1 Personal Information You Provide
- Registration Information: Name, email address, phone number, date of birth, PAN (Permanent Account Number), and other identification details required for account creation and KYC (Know Your Customer)
- Payment Information: Billing address, payment method details, transaction history, and GST information for subscription processing.
- Profile Information: Investment preferences, risk appetite, trading experience, income details, and other information you choose to provide in your user profile.
- Communications: Information you provide when you contact our customer support, participate in surveys, webinars, or communicate with us through the Platform.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, mobile network information, IP address, and device settings.
- Usage Information: Pages or screens viewed, time spent on pages, features used, search queries, click patterns, and navigation paths within the Platform.
- Location Information: General geographic location based on IP address or precise location if you grant permission through your device settings.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies to enhance user experience and analyze Platform usage.
2.3 Information from Third Parties
- Information from payment processors, identity verification services, data analytics providers, and other third-party services integrated with the Platform.
- Publicly available information including regulatory databases, market data providers, and other legitimate
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve the Platform, including research reports, analytics tools, educational content, and personalized features.
- Account Management: To create and manage your account, process subscriptions, handle billing and payments, and provide customer support.
- Compliance and Verification: To verify your identity, comply with KYC and AML (Anti-Money Laundering) requirements, and fulfill SEBI regulatory obligations as a registered Research Analyst.
- Communication: To send you service notifications, alerts, research updates, educational content, subscription renewals, and important announcements regarding the Platform.
- Personalization: To customize your experience, provide relevant content recommendations, and tailor features based on your preferences and usage patterns.
- Analytics and Improvement: To analyze usage patterns, conduct research, improve our services, develop new features, and optimize Platform performance.
- Security and Fraud Prevention: To protect against unauthorized access, detect and prevent fraud, abuse, and security threats, and maintain the integrity of the Platform.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and government
- Marketing: To send promotional communications about new features, services, or offers, where permitted by law and subject to your preferences.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors, consultants, and service providers who perform services on our behalf, including payment processing, data analytics, email delivery, hosting services, customer support, and identity verification. These providers are contractually obligated to protect your information.
- Regulatory Authorities: With SEBI, stock exchanges, depositories, and other regulatory bodies as required by law or to comply with our registration obligations as a Research Analyst.
- Legal Requirements: When required by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, subject to confidentiality obligations.
- With Your Consent: With your explicit consent or at your direction, we may share information with third
- Aggregated Data: We may share anonymized, aggregated, or de-identified information that cannot reasonably be used to identify you.
You acknowledge that you are responsible for understanding with whom your information may be shared and for reviewing the privacy policies of any third parties with whom we share data.
5. Data Security and User Responsibility
We implement reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest using industry-standard
- Secure server infrastructure with firewalls, intrusion detection systems, and regular security
- Access controls and authentication mechanisms to limit access to personal
- Regular security assessments, vulnerability testing, and updates to security
- Employee training on data protection and confidentiality
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept that:
- You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and login information.
- You are responsible for securing your devices, using strong passwords, enabling two-factor authentication where available, and protecting against malware and unauthorized access.
- You must immediately notify us of any unauthorized access, security breach, or suspected compromise of your account.
- The Company is not liable for any losses or damages arising from your failure to maintain account security, including but not limited to password sharing, device compromise, phishing attacks, or user
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:
- The duration of your relationship with us and use of the
- Regulatory requirements, including SEBI record-keeping obligations for Research
- Legal, tax, and accounting
- Fraud prevention, security, and dispute resolution
You acknowledge that certain information must be retained for regulatory compliance purposes and cannot be deleted upon your request. After the retention period expires, we will securely delete or anonymize your information. However, some information may be retained in backup systems for a limited period for disaster recovery purposes.
7. Your Rights, Choices, and Responsibilities
Subject to applicable law, you have the following rights regarding your personal information:
- Access and Portability: You have the right to access your personal information and request a copy in a portable format.
- Correction: You can update or correct inaccurate or incomplete information through your account settings or by contacting us.
- Deletion: You may request deletion of your personal information, subject to legal and regulatory retention
- Restriction: You can request that we limit the processing of your information in certain
- Objection: You have the right to object to certain types of processing, including marketing
- Consent Withdrawal: Where processing is based on consent, you can withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.
- Marketing Opt-Out: You can unsubscribe from promotional emails by clicking the unsubscribe link in the email or updating your communication preferences in your account settings.
You are responsible for:
- Understanding your privacy rights under applicable
- Exercising your rights in a timely manner by contacting us at compliance@researchmart.in.
- Providing accurate information when making privacy
- Understanding that certain regulatory obligations may prevent us from deleting or modifying some
To exercise these rights, please contact us at compliance@researchmart.in. We will respond to your request within a reasonable timeframe and as required by applicable law. Please note that certain regulatory obligations may prevent us from deleting some information, and you accept this limitation by using the Platform.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of the Platform. Types of cookies we use include:
- Essential Cookies: Necessary for the Platform to function properly, including authentication and security
- Performance Cookies: Help us understand how visitors use the Platform, which pages are most popular, and identify technical issues.
- Functionality Cookies: Remember your preferences and settings to provide enhanced
- Analytics Cookies: Collect information about usage patterns to help us improve the
You are responsible for managing your cookie preferences through your browser settings. You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform. By continuing to use the Platform with cookies enabled, you accept our use of cookies as described in this Privacy Policy. For more information about cookies and how to manage them, please refer to your browser’s help documentation.
9. Third-Party Services and Links
The Platform may contain links to third-party websites, applications, or services, including broker platforms, payment gateways, and data providers. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. You are solely responsible for reviewing the privacy policies of any third-party services before providing your information to them. We encourage you to exercise caution when clicking on third-party links and to review their privacy policies.
10. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you must not use the Platform or provide any personal information. Parents and guardians are responsible for monitoring their children’s internet usage. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.
11. International Data Transfers
Your information may be transferred to, stored, and processed in locations outside of India where our service providers operate. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws. By using the Platform, you consent to such international transfers and acknowledge the varying levels of data protection in different jurisdictions.
12. SEBI and Regulatory Compliance
As a SEBI-registered Research Analyst, we are required to maintain records and comply with specific regulatory requirements. This includes:
- Maintaining records of subscriber information and research reports as per SEBI
- Disclosing information to SEBI, stock exchanges, and other regulatory authorities upon
- Complying with KYC and AML requirements for subscriber
- Maintaining confidentiality of research information and preventing
- Ensuring proper segregation of subscriber data and protecting against unauthorized
These regulatory obligations may supersede certain privacy rights, and we may be required to retain or disclose information as mandated by SEBI regulations. You acknowledge and accept these regulatory requirements by using the Platform.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated Privacy Policy on the Platform with a new “Effective Date”.
- Sending an email notification to your registered email
- Displaying a prominent notice within the
You are responsible for reviewing this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Platform after the effective date of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of the Platform immediately.
14. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant regulatory authorities as required by applicable law. The notification will include information about the nature of the breach, the types of information affected, measures taken to address the breach, and steps you can take to protect yourself. However, you are responsible for taking appropriate steps to protect your information following a breach notification, including changing passwords, monitoring accounts, and reporting suspicious activity.
15. Compliance and Regulatory Information
For comprehensive compliance-related information, regulatory disclosures, investor charter, standard disclosures, corporate governance policies, grievance handling procedures, and other regulatory documents, please visit our website at
The website contains detailed information on:
- Investor Charter
- Standard Disclosures
- Regulatory Disclosures
- Corporate Governance Policies
- Grievance Handling Mechanisms
- Complaint Data and Resolution Statistics
- SEBI Registration Details and Disclosures
- Privacy Policies and Data Protection Practices
You are responsible for reviewing these documents to understand your rights, our obligations, and the regulatory framework governing our services. We strongly encourage all users to familiarize themselves with this information before using the Platform.
16. Grievance Redressal
If you have any concerns, complaints, or grievances regarding privacy matters or this Privacy Policy, please contact our designated Grievance Officer:
Grievance Officer: Mr. Prakhar Bagora Phone: +91 9289276444
Email: compliance@researchmart.in
Address: 410-415, 4th Floor, Shree Krishna Divine, Mari Mata Square, Indore (MP)
We will acknowledge your complaint within 48 hours and endeavor to resolve it within 30 days. You are responsible for providing complete and accurate information when filing a grievance and for following up on your complaint in a timely manner. If you are not satisfied with our resolution, you may escalate the matter to the appropriate regulatory authorities. For detailed grievance handling procedures and escalation mechanisms, please refer to the Grievance Handling section on our website at
17. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
18. User Acknowledgment and Acceptance of Responsibility
By using the Market Setu Platform, you explicitly acknowledge and accept that:
- You have read, understood, and agree to this Privacy Policy in its
- You are solely responsible for understanding how your personal information is collected, used, shared, and protected.
- You are responsible for maintaining the security of your account credentials and
- You accept that no digital system can guarantee 100% security and that data breaches may occur despite our best efforts.
- You are responsible for reviewing and understanding the privacy policies of third-party services integrated with the Platform.
- You accept that regulatory requirements may supersede certain privacy rights and that we may be required to retain or disclose information as mandated by law.
- You are responsible for periodically reviewing this Privacy Policy and staying informed about
- You understand that continued use of the Platform after changes to this Privacy Policy constitutes acceptance of those changes.
- You accept full responsibility for any consequences arising from your use of the Platform and the information you provide to us.
19. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Research Mart Services Private Limited
Registered Office: 1003 Bhoomi Gardenia 2, Plot No.10, Sector 20, Navi Mumbai, Pincode: 410218, Maharashtra
Principle Place of Business: 410-415, 4th Floor, Shree Krishna Divine, Mari Mata Square, Indore (MP)
Mobile: +91 9289276444
Email: compliance@researchmart.in
SEBI Registration Details
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: 410218, Maharashtra (East), Mumbai
